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  • Can I change my mind after booking?
    Once an order has been placed, it is automatically added to my design queue (list). Changes made can compromise your placement and affect your turnaround time. If you need to make a change to your order, please contact me as soon as possible and I will let you know if that can be accommodated.
  • I place my order, what is the next step?"
    After placing your order you will receive an emailed confirmation that your order went through. Within 24 business hours you will receive an emailed checklist if you booked a design service (graphic design services or custom orders). If you scheduled a booking you will receive an email confirmation from me to follow up on the date of consultation, if the consultation will be a call or zoom, and a questionnaire (depending on the scheduled booking).
  • How long will my project take?
    Each and every design is unique. There is a turnaround time given for each service I provide in the description on the actual item. However, revisions (if needed) may prolong the finalized design. Revisions make the process longer because there may be other clients' work that I am revising as well. If you are in a time crunch, please be aware of these things OR order a rush service, if permitted.
  • What if I don't like the design you presented?
    My goal is to bring the best work to my clients. There will be times when our minds don't meet and you may want changes to the drafts provided. That's why you are provided 2-3 revisions in your booking at no additional cost. Please keep in mind that after the revision limit has been reached, a fee will incur because like we all know, time is valuable. Once a project is finalized and you are sent the file(s), future changes will incur a revision fee for ANY changes you want made.
  • What if I want a refund?
    Refunds on all services or orders must be requested 24 hours after booking before services begin within reason. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made, the sale is final. It is advised that you give your project sufficient time for completion for these reasons: revisions may be needed, there may be a peak in the orders received or prior orders may take slightly longer than expected. I am a one-woman operation. I provide a reasonable timeframe for each project, however, there may be an additional time needed before I can begin if it is a busy time which will be communicated upfront. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Posh7 Marketing will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts and development will remain the property of Posh7 Marketing and remaining work will not be sent to the client for their ownership. If the project is in it’s final stage, ownership will be transferred to client after full payment is received. ​ The only reason any monies will be refunded is in the event Posh7 Marketing is unable to complete the project for personal reasons or illness.
  • How can I change my shipping address?
    Understandly mistakes happen, if you need to update your shipping address email along with your confirmation screenshot and the email used for the order to verify this is your order. If you do not submit this updated change before your tracking number is sent it is the customers responsibility to contact USPS to have a change of shipment.
  • I received my tracking number but I haven't received my package.
    Once your package has been confirmed that it has arrived at the post office Posh7 marketing is not responsible for any shipment delays or missing packages and no refunds or discounts will be provided. Because I value my customers support dependent on the situation I will be sure to assist in coming up with a solution that best fits both myself and the customer. Please be mindful of timeframes when placing orders that require shipping. Holidays, weekends, and Covid-19 pandemic are all factors in shipping delays.
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