TERMS / CONDITIONS
BELOW ARE THE TERMS AND CONDITIONS THAT HAVE BEEN CAREFULLY WRITTEN AND PLACED TO PROTECT YOU ("THE CLIENT/CUSTOMER") AND MYSELF ("SEVEN BRAND CO"). IT IS RECOMMENDED THAT YOU VIEW THESE TERMS PRIOR TO PURCHASING OR CONTACTING ME FOR PROJECTS.
PAYMENTS + PRICING
All pricing at Seven Brand Co is subject to change at any time and becomes effective upon posting to this site. If there has been an agreed pricing between [The Designer] and the client before changes have been made, it will remain valid until that project is complete. For projects $600 and under, payment in full is required before work will begin. For projects over $1,000, a non-refundable payment retainer fee is required before any work will begin. Unless purchasing directly from the site, full payment or retainer fees must be paid within 24 hours of receipt of invoice or the project is subject to cancellation. All remaining unpaid balances will be due within 24 hours of your final approval of the design concept. Once the final payment is made, the project will be finalized and all files will be sent to you.
Currently, payments are all made via PayPal, Stripe, and Sezzle with a debit/credit card. No project will begin until payment has been 100% cleared. There is also a payment link available in the footer of the website for additional fees you may need to pay. Remaining balances can only be paid via Paypal or Stripe through a custom invoice sent from Posh7 Marketing.
REFUNDS + CANCELLATIONS
Seven Brand Co. does not provide refunds for any services after 24 business hours or order placed unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made, the sale is final. It is advised that you give your project sufficient time for completion for these reasons: revisions may be needed, there may be a peak in the orders received or prior orders may take slightly longer than expected. I am a one-woman operation. I provide a reasonable timeframe for each project, however, there may be an additional time needed before I can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Seven Brand Co. will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts and development will remain the property of Seven Brand Co. and remaining work will not be sent to the client for their ownership. If the project is in it’s final stage, ownership will be transferred to client after full payment is received.
The only reason any monies will be refunded is in the event Seven Brand Co. is unable to complete the project for personal reasons or illness.
Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from [The Designer]. All drafts works are the property of Seven Brand Co.
For all designs proofed by Seven Brand Co, there is a three (3) revision limit. After that, all additional revisions will incur a $15-$50 fee per revision, depending on the project. For larger scale projects like web design, the number of revision is limited to 3 as well. This is to ensure a steady work flow so your project can be completed in a reasonable time frame.
It is important to have a vision of some kind for your business so it can be relayed to me. If you want me to freestyle my ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed. It is best to at least have some form on concept on the project you are purchasing. Clients are required to submit all HIGH QUALITY photos/logos and/or specific verbiage (text) they need for their project. Pixelated photos will result in a subpar look. Please refrain from submitting any dull phone images, screenshots or low quality photos. Please make sure all submitted content is spell checked and not subject to copyright. We may revise submitted content if deemed necessary for the the project. Any revisions on our end will be communicated first.
It is extremely important to complete projects in a timely manner. However, due to the uniqueness of each project and client, more time may be needed for satisfied completion. Please be advised that all time frames relate to business days only. During peak/busy times, there may be an extension in the design timeframe of 2-14 business days depending on the service. Weekends and Holidays are not included in the time frame of any project.
Communication is a big part in ensuring that your service is accurately provided and completed in a decent turnaround time. While I understand that things occur and life happens, business must proceed as usual. Failure to provide your checklist within (5) days will result in your project turnaround time being extended. You will also be moved in the queue which means your start date is subject to change. Once your checklist is sent and your start date has been provided the next portion of communication will be if any additional information is needed or when it's time to review. Requesting updates daily will be standard responses to ensure focus on working on all projects simultaneously and providing the same attention to detail to all clients. Please allow up to 48 hours for a response via email and 24 hours for responses via sms messaging. Any inquiries made via social media will be responded to at my earliest convenience which may not always be right away. Requesting updates on my personal social media or through personal messages will not be responded to as I try to ensure a healthy work/social life balance. Please be sure to email or send text to my business platforms only. This contact information is provided in my email signature and on the site.
Seven Brand Co understands that sometimes things happen and that you may need your service completed sooner than our standard turnaround time. In that case, we offer rush service and fees vary based on the project being completed. Rush times are based on calendar days and not business days which means the weekend counts as your turn around time. Rush is not available for holidays or for days where owner may not be operating. Rush fees can vary between $20-$100. The fee depends on when how fast the item must be rushed and what is being rushed.
Processing + Shipping
For purchasing items that are to be shipped our processing time is 10-14 business days and standard shipping is 2-9 days. Please be mindful when placing orders of the processing time and possible shipping delays with postal carriers. Holidays, Covid-19 pandemic, and weather can all play a part in shipping delays with postal companies. By no means are we responsible for any shipping delays or lost packages once you have received your tracking number and package was confirmed arrived to post office. If you need overnight shipping for any custom orders please be sure to communicate that before paying to discuss if that can be done.
Processing time for services vary based on the service provided and are all listed under each service. Please be sure to check the turnaround time section before booking.
CONTENT DELIVERY FILES/POLICY
All design only projects are sent to you ("The Client/Customer") in the form of email from me ("Seven Brand Co."). Logo design files will always be sent in JPG, PNG, PDF. Other digital projects (flyers, business cards, website graphics, etc.) are sent in JPG or PNG format. If a PDF file is needed, we will need to be contacted to supply that for you.
Once completed, you (the client) also give Seven Brand Co. the right to use for portfolio and/or marketing purposes unless agreed upon otherwise.
All Terms & Conditions are subject to change at any time. Last updated: 10/03/2022